Refund & Returns Policy
Effective Date: 1 August 2026
1. Overview
HerFavorites is committed to providing customers with a positive shopping experience. This Refund & Returns Policy explains when an order may be returned, exchanged, or refunded. By placing an order through our website, customers agree to the terms below.
2. Returns
Customers may request a return within 14 days of receiving their order, provided the item is eligible for return and meets the conditions set out below.
To be eligible, an item must be unused, unworn, unwashed, in its original condition, and returned with its original packaging, tags, and accessories where applicable.
3. Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return. These may include opened personal-care or beauty products, intimate or hygiene-sensitive products, consumable products, personalised or customised items, and items clearly identified as final sale.
Where a product is non-returnable, this will be indicated on the relevant product page where applicable.
4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from the item ordered, customers should contact HerFavorites as soon as reasonably possible and preferably within 48 hours of delivery. Customers may be asked to provide photographs or other information to help us assess the issue.
Where the issue is confirmed, HerFavorites may offer a replacement, exchange, repair where appropriate, or refund, subject to product availability and applicable consumer-protection requirements.
5. Refunds
Once an approved return has been received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. The time taken for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.
6. Return Shipping
Unless an item is damaged, defective, incorrect, or otherwise eligible for a return at HerFavorites’ expense, the customer may be responsible for the cost of returning the item.
Customers should contact us before sending a return so that the appropriate return instructions can be provided.
7. Exchanges
Where an exchange is requested, it is subject to product availability. If the requested replacement is unavailable, the customer may instead be offered a refund or another appropriate resolution.
8. Order Cancellations
Customers may contact us as soon as possible to request cancellation of an order. Cancellation is not guaranteed once an order has been processed, dispatched, or otherwise committed for fulfilment.
If an order cannot be cancelled after processing, the customer may use the applicable return process once the order has been received.
9. Items Purchased from Third-Party Brands
Some products sold through HerFavorites may be sourced from third-party brands or suppliers. Where a brand or supplier has additional return conditions, those conditions may apply alongside this policy. We will communicate any material product-specific restrictions where applicable.
10. How to Request a Return or Refund
To request a return or refund, customers should contact HerFavorites with their order number, the item concerned, the reason for the request, and any supporting photographs or information where relevant.
Return requests should not be sent without first receiving return instructions from HerFavorites.
11. Consumer Rights
Nothing in this policy is intended to exclude or limit any rights that customers may have under applicable consumer-protection laws. Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will prevail.
12. Policy Updates
HerFavorites may update this policy from time to time to reflect changes to our business, products, fulfilment arrangements, or applicable requirements. The version published on our website will be the current version.
13. Contact
For return and refund enquiries, please contact HerFavorites through the customer support contact details published on our website.
