Shipping Policy

Effective Date: 1 August 2026

1. Order Processing

HerFavorites is a curated e-commerce business that offers products sourced from selected brands.

Products listed as available for purchase are subject to stock availability at the time an order is placed.

Orders for products held in our local inventory are normally processed within 1–2 business days
after payment confirmation. Where an item is sourced or fulfilled after an order is placed,
the customer will be informed of the expected fulfilment timeline before dispatch.

2. Shipping & Delivery Times

Delivery timelines begin after an order has been processed and dispatched. Estimated delivery
times are as follows:

Delivery estimates are indicative and may vary because of courier delays, customs clearance,
public holidays, weather, remote-area delivery or other circumstances outside HerFavorites’ control.

3. Shipping Charges

Shipping charges are calculated based on the delivery destination, parcel size/weight and the
selected delivery method. Any applicable shipping fee will be displayed to the customer before
payment is completed.

From time to time, HerFavorites may offer promotional free-shipping thresholds or special delivery
rates. Such offers will be stated clearly at checkout or in the relevant promotion.

4. Tracking & Dispatch Confirmation

Once an order has been dispatched, the customer will receive a dispatch confirmation and,
where available, courier tracking information. Customers should ensure that their delivery
details and contact information are accurate when placing an order.

5. Delayed or Missing Deliveries

If an order has not arrived within the applicable estimated delivery window, the customer should
contact HerFavorites so that we can investigate with the relevant courier or fulfilment partner.

Where a parcel is confirmed as lost in transit, HerFavorites will work with the courier to resolve
the matter and, where appropriate, arrange a replacement or refund in accordance with our
Refund & Returns Policy.

6. Customs, Duties & International Orders

For international orders, the customer may be responsible for customs duties, import taxes,
clearance charges or other fees imposed by the destination country. These charges are outside
HerFavorites’ control and are generally payable by the recipient unless expressly stated otherwise.

7. Address Changes

Customers should carefully review their delivery address before completing payment. If an address
needs to be changed, contact HerFavorites as soon as possible. We cannot guarantee that an address
can be changed after an order has been dispatched.

8. Split or Partial Shipments

Where an order contains products with different availability or fulfilment timelines, HerFavorites
may ship items separately. If this occurs, the customer will be notified where practical.
Additional shipping charges will not be applied solely because HerFavorites elects to split an order.

10. Shipping Policy Link

This policy should be published on the HerFavorites website and linked from the checkout/payment
area so customers can review the delivery terms before completing a purchase.

11. Contact

For questions regarding an order or delivery, customers may contact HerFavorites using the
customer-support details displayed on our website.